REFUNDS AND EXCHANGES
All returns require a sales receipt. Refunds may be issued up to 14 days from date of original purchase when accompanied with the sales receipt. Refunds will be mailed from Business Office within 14 working days. Store credit will be issued for merchandise returned ater 14 days. Any item that shows wear, use, or has been modified is not eligible for return or exchange. All warranty cards and explanation books must accompany the returned item. Special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable. Gift card recipients will be issued a merchandise credit only. Gift certificates/cards are not redeemable for cash.
Special orders are not returnable, and no refund or exchange can be made. All special orders require a 25% non-refundable down payment.
A minimum down payment of 10% or $25.00 (whichever is larger) is required at the time the merchandise is placed in layaway. Merchandise will be held for 10 months from the date placed in layaway with 10 equal monthly payments due each month. Layaways that are less than $100 require a minimum $25.00 down and $25.00 per month until the layaway is paid in full. All payments are due by the 25th of each month. Layaways must be paid in full on or before the date of expiration. Failure to comply with policy will result in the merchandise being returned to stock and forfeiture of payments. Refunds may be issued up to 14 days from the date placed in layaway less a $25.00 restocking fee. Refunds will be mailed from the Business Office within 14 working days. Returns will be made only to the individual whose name appears on the layaway. Credit slip will be issued for merchandise returned after 14 days. Completed layaways are not returnable or exchangeable.